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F.A.Q.
Frequently Asked Questions
Why should I choose AssamHost?
Starting a website can be difficult, choosing the right host can be even more difficult. You might have already researched hundreds of other web hosting companies — some of which are too expensive, poor-customer service, low quality servers, etc.
We are here to put an end to that dilemma.
AssamHost is focused to help people who are overwhelmed by the choice they have to make and things they have to learn to start a website. With AssamHost you get everything you need to start your website.
We offer reliable WordPress hosting for everyone.
Where are you based?
BluRhyn Interactive Pvt. Ltd. is an Indian corporation (CIN: U72900AS2019PTC018994) with its registered office at Guwahati, India. AssamHost is a brand by BluRhyn Interactive.
How do you ensure zero downtime for my website?
We periodically upgrade our servers and systems so that we can provide the best and most reliable customer experience possible. Sometimes this means migrating your server or hosting account to a better server in a different data center. When this happens, we work hard at making the process as smooth as possible, with little or no downtime.
What is a domain? Do I need a domain to buy a managed WordPress plan?
Domain
Domain name is the address of your website that people type in the browser’s URL bar to visit your website. As an analogy, a domain is an “address” on the Internet. In other words, if your website was a house, then your domain name will be its address.
What do I need
To build a website you will need both a domain name and web hosting account. Buying a domain name alone only gives you the right to use that particular domain name for a specific period. You need web hosting to store your website’s files. After you get hosting, you need to update your domain name settings and point it to your web hosting service provider.
Do I have to buy them together? Or can I buy them separately?
You can either choose to buy a domain name along with your hosting plan from AssamHost or you can buy the domain from a different domain registrar. However, if you decide to not register your domain with AssamHost, you will have to point your domain name to us by editing its DNS settings (feel free to reach our support team in-case you need help configuring your DNS).
On the other hand, if you purchase your domain from AssamHost along with your hosting plan, then you will not have to change domain name settings.
It is also much easier to manage and renew both services under the same dashboard.
How do you offer support for WordPress?
AssamHost offers support in a queue-based ticket system which can be easily accessed from the client area. It enables us to handle requests in the order in which we receive them. For urgent issues, you can reach out to us via Live Chat.
How long will it take to set up my website?
After your order is placed, we set up your first WordPress installation based on the information you provide while placing the order. The whole process might take as long as 24-48 hours to complete including the domain propagation. If you want us to migrate your website to AssamHost, might take even longer depending on the size of your website. Once the process is completed, we will notify you through email/ticket.
What payment methods do you accept?
We accept through Debit Card, Credit Card, Net Banking and UPI
You can pay us using debit or credit cards from all international providers. We support the following card networks:
Visa
Mastercard
American Express
BAJAJ
DICL
Maestro
Rupay
Please note: Net banking and UPI are available for payments made is Indian Rupees (INR) only.
Do you offer 24/7 live support?
We do offer live support. However, the timings of live chat support are as follows
11:00 AM to 11:00 PM (GMT +05:30)
To get technical/billing support, please log in to your account and select the concerned department from the live chat window in the bottom right corner of the screen. We offer only pre-sales support or general inquiries to the non-logged-in users.
What is WordPress and why should I use WordPress?
More than 38% of all websites in the world use WordPress (source). Started as a blogging software, WordPress has turned into a complete website builder, thanks to its huge open-source community and thousands of themes and plug-ins. WordPress has changed the industry and the process of building a website — for the better.
Is my website hosted on cloud server?
AssamHost offers the most affordable WordPress hosting service. Our goal is to make Managed WordPress hosting accessible to everyone and the WordPress instances in a shared environment helps us achieve that. Also, running the site in a shared environment helps lower our maintenance costs thus allowing us to spend more on providing excellent customer support, since most of our users are non-techies.
However, AssamHost offer customized plans Managed WordPress service hosted Cloud, VPS, and Dedicated Servers. Get in touch with our sales team to get a quote. We plan to add Cloud Hosting as a part of regular plans very soon.
How do you ensure the security of my WordPress website?
We take security seriously. All our plans come with free SSL certificate, automatic updates, automatic periodic backup, and our servers are optimized and updated following the security best practices keeping your website free from malware and attacks.
How is managed WordPress hosting different from shared hosting?
A managed WordPress hosting is web hosting that has been optimized for the needs of a WordPress website. It’s important to understand that this isn’t a type of plan in the same way that shared hosting is. WordPress hosting can be shared, dedicated, cloud, or something else entirely.
WordPress hosting better meets the performance and security needs of sites built using the platform. You also get access to platform-specific features such as pre-installed sites, automatic WordPress updates, and dedicated WordPress support.
How do I get the Divi license key?
Contact our support team to install/activate Divi on your WordPress instance hosted with AssamHost. You do not own the Divi license that comes with your AssamHost plans. You can buy your own license directly from Elegant Themes.
How do I get the 30-days free trial?
To claim your 30 days free trial, all you have to do is select the one-month billing contract term, then update cart, then simply enter the promo code FREETRIAL and then select the one-month billing contract term when signing up!
Please note that after your free trial, your account will automatically renew for the billing term (monthly, annually, etc.) selected at sign up, but will be suspended until payment is received. If you wish to cancel after your free trial or change your billing frequency, please contact us.
We only offer one free trial per person. It will not take more than one month to convince you though, that AssamHost is by far the best WordPress hosting provider.
Satisfaction Guaranteed
Premium theme builder
Get the most popular drag and drop builder for WordPress, Divi by Elegant Theme, installed for free with any of our WordPress hosting plans.
Live chat support
Chat with our support team right from your account dashboard. Our support team is always ready to resolve any issue with your WordPress hosting.
30 Days of Free Hosting
Enjoy your one month of managed WordPress hosting for free.
Request a callback
Please note: Phone support is currently available for WP Scale plan only. You must enter the domain that is on a WP Scale plan otherwise you’ll not receive call from us. If you are on any other plan, you can get support by opening a ticket or via live chat.